Privacy Policy

Hometown IT is a local onsite computer repair business based in Windsor, NSW, serving homes within about 25km. This policy explains what personal information Hometown IT collects, why, and how it is used. It is written to meet the business’s obligations under the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated: 22 October 2026.

What information is collected

When you contact Hometown IT or book a job, only the information needed to do the work and invoice for it is collected:

  • Your name, phone number and email address
  • The address where the work is to be done
  • A description of the problem, and notes about what your technician found and did
  • Details of the device, where relevant to the repair or to a future visit

If you pay by card, the payment is handled by the payment provider. Hometown IT does not see or store your full card number.

Access to your computer and your files

Access to your computer and files is limited to what the job requires:

  • Repairs are carried out in your home, in front of you. Your computer does not leave the house unless you and your technician agree it has to, and the reason is explained before it does.
  • Your local technician only asks for your password when the repair genuinely requires it, and you are welcome to type it in yourself and change it after the visit.
  • Your technician does not browse personal files, photos or email. Only folders relevant to the job are opened.
  • With data recovery work, your technician explains what will be accessed and why before starting.
  • Your data is not copied off your machine except where recovering or transferring it is the job you have requested. Any temporary copy held for that purpose is deleted once you have confirmed the transfer worked.
  • If your technician encounters something that must legally be reported, that obligation will be met. Nothing else leaves the room.

Why records are kept

Job notes are kept so that when you call back in six months, your technician can refer to your setup and the work completed previously. Invoices are kept for tax purposes.

Who information is shared with

Hometown IT does not sell your information. Website analytics and advertising measurement are described under This website below. Information is shared only where necessary to do the work or run the business:

  • The payment provider, to process payments
  • The booking and email systems, which store your booking and correspondence
  • The business’s accountant and the Australian Taxation Office, for invoicing and tax
  • A specialist data recovery lab, if a drive needs one — and only with your express agreement first

Some of these providers store data on servers outside Australia.

How long information is kept

Job notes and contact details are kept while you remain a customer and for a reasonable period afterwards. Financial records are kept for five years, as required by Australian tax law. After that, information is deleted.

Keeping it secure

Records are held on encrypted, password-protected devices and accounts with two-factor authentication enabled. No system is perfect, but if a breach occurred that was likely to cause you serious harm, Hometown IT would notify you and the Office of the Australian Information Commissioner, as the law requires.

This website

The site uses essential cookies for basic functionality. It also uses analytics and advertising services, which load automatically when you visit the site: Google Analytics measures website use, Google Ads and Meta measure advertising and enquiries, and Microsoft Clarity provides usage analytics and session recordings. These services can receive information about your browser, device, IP address, pages visited and interactions, and they set their own cookies.

When you submit an enquiry or confirm an appointment, a conversion event and an event identifier may also be sent to Google and Meta, including from this website’s server to Meta. These conversion events do not include the names, email addresses, phone numbers, addresses or notes entered into the forms.

The enquiry and quote forms use Cloudflare Turnstile to distinguish real visitors from automated ones. To run that check, Cloudflare receives your IP address and limited technical information about your browser. See Cloudflare’s Privacy Policy.

The Book Online page embeds the Acuity Scheduling booking system. Details you enter when booking are handled by that provider as well as by Hometown IT.

These providers may process data outside Australia. See Google’s Privacy Policy, Meta’s Privacy Policy, Microsoft’s Privacy Statement and Squarespace’s Privacy Policy (Acuity Scheduling).

If you would rather not be measured, you can block or delete cookies in your browser settings, use your browser’s private browsing mode, install the Google Analytics opt-out browser add-on, adjust your Google ad settings, or adjust your Meta ad preferences from your Facebook or Instagram account settings. Blocking these does not affect your ability to use this website, request a quote, or make a booking.

If you submit a booking or enquiry form, the details you enter are stored in the website’s booking or enquiry system and sent through its email system. Do not include passwords or sensitive files in these forms.

Accessing or correcting your information

You can ask Hometown IT what information is held about you, request a correction, or request deletion. Call to discuss your request — there is no form to fill in. If a request cannot be acted on, the reason will be explained.

Complaints

If you are unhappy with how Hometown IT has handled your information, contact the business first so the issue can be addressed. If you are not satisfied with the response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact

Hometown IT
Windsor NSW
Phone: 0418 144 175